Refund policy

REFUND & RETURN POLICY

Our Promise
Your plant's health and your trust matter to us. We pack every order with care and stand behind what we ship. Please read our policies below so you know exactly what to expect.

🌿 Arrive Alive Guarantee (Live Plants)
We guarantee your plant will arrive alive and healthy. If it doesn't, we'll make it right.

To file a claim, we require:

  • A continuous unboxing video with no cuts, starting from the sealed, unopened package
  • Clear photos of the plant and the packaging
  • Your claim submitted within 48 hours of delivery

Claims made after 48 hours, or without an unboxing video, cannot be accepted.

If your claim is approved, you may choose one of the following:

  • A replacement, if the same or a comparable plant is in stock
  • A full refund to your original payment method
  • Store credit plus an extra 5% as a thank-you for your patience

What's covered: Plants that arrive dead, or with severe damage caused in transit.
What's not covered: Minor transit stress (a few yellowed or dropped leaves is normal and recovers quickly), damage from a package left outside in heat or cold, delays once the carrier marks it delivered, or decline due to improper care after arrival.

Pest Policy
While we take every precaution to keep our plants healthy, no grower can guarantee a plant is 100% pest-free. To minimize risk, we:

  • Inspect and treat all plants regularly
  • Keep mother plants, growing stock, and for-sale plants in separate areas
  • Use routine quarantines and preventative treatments
  • Clean and inspect every plant before listing and again before shipment

We never knowingly sell any plant with active pests or health issues.

Packaging & Shipping Responsibility
We carefully pack every plant for a safe trip from Detroit, MI. Once a package leaves our hands, we are not responsible for carrier delays, weather, or damage caused in transit beyond our Arrive Alive Guarantee above. Please track your package and bring it inside promptly upon delivery.

Returns — Non-Plant Items
We want you to love your purchase! For non-plant items (soil, amendments, pots, gifts):

  • Returns are accepted within 14 days of delivery
  • Items must be unused and in original condition
  • Customers are responsible for return shipping costs
  • Final sale items cannot be returned
  • Refunds are processed within 30 days of us receiving the return

To start a return or claim, email info@happyhouseplanthaven.com with your order number and reason. Once approved, we'll send instructions.