Shipping policy

SHIPPING POLICY

We want every customer to feel confident ordering from Happy Houseplant Haven. Please review our shipping practices before placing an order.

We ship healthy, homegrown tropical houseplants, growing mixes, and related goods from Detroit, MI to most U.S. states. Each plant ships in its current growing medium — check the listing for details.

Shipping Basics

  • Plant orders ship Monday and Tuesday only (to avoid weekend transit delays)
  • Non-plant items ship the next business day unless otherwise noted
  • Plants ship via USPS Priority by default
  • Non-plant items ship Economy or Standard via USPS or UPS
  • Expedited or alternate carriers are available at the customer's expense

Packaging & Care
We pack every plant with care for a safe journey. We are not responsible for carrier delays, weather issues, or damage caused by the carrier beyond our Arrive Alive Guarantee (see our Refund Policy). Please review your carrier's policy on lost or damaged packages before choosing a shipping option.

Heat & Cold Packs

  • Available for purchase
  • It is the buyer's responsibility to decide if one is needed and to request it before shipping
  • We may hold shipments during extreme heat or cold to protect your plant

Where We Ship
We currently ship to the continental U.S. We are not able to ship to Hawaii or Alaska. Please note that some states have agricultural restrictions on incoming plants; if your order can't be shipped, we'll contact you.

Pickup & Hold Policy

  • Pickup orders must be collected within 7 days of purchase. If not picked up, a 10% restocking fee applies and the remainder is refunded to the original payment method.
  • Facebook Marketplace holds are honored for 24 hours (12 hours with no response). Longer holds require a deposit.

Plant Rescue / Repot Drop-Offs

  • Once we notify you that your plant is ready, you have 7 days to pick it up or arrange drop-off
  • After 7 days, an Extended Care Fee of $1 per plant, per day applies
  • Full payment is required before we release the plant
  • If no pickup or delivery is arranged within 30 days, the plant is considered abandoned and becomes the property of Happy Houseplant Haven.

Email info@happyhouseplanthaven.com if you have any questions or concerns.